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AI
AI-Powered Customer Support Bot
Handled 60% of support volume
The Challenge
Support costs were unsustainable; customers demanded faster responses.
Our Solution
Integrated RAG pipeline with company docs, fine-tuned LLM, and human handoff system.
Stack
LangChain OpenAI Pinecone Python
Timeline
10 weeks
Results
60% first-contact resolution rate, 75% cost reduction, CSAT improved to 4.6/5.
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